Privacy Policy Statement Resiant Networks, Inc. ("Resiant") recognizes the importance of protecting the privacy of Personal Information collected about its Visitors, Users and Subscribers. "Personal Information" includes, but is not limited to, usage data, along with the name, address, telephone number, e-mail address, and/or credit card, or checking account information of Subscribers. Therefore, Resiant does not sell or otherwise disclose any individually identifiable Personal Information about any Visitor, User or Subscriber without an express and informed consent of such Visitor, User or Subscriber. Nor does Resiant include in resiantnetworks.com, cmoffice.com or cmoffice.net any functionality for performing "reverse searches" to identify Resiant Visitors, Users or Subscribers from their e-mail addresses. However, Resiant reserves the right to analyze and utilize Visitor, User and Subscriber data in order to more effectively optimize the Visitor, User and Subscriber experience and to present certain compliance opportunities to Visitors, User or Subscribers for their benefit. Resiant also reserves the right to share with its partners and third parties some de-identified Information on the aggregate basis only and provided that such use of Information does not violate any expectations of privacy of or agreement with any Resiant Visitor, User or Subscriber. Resiant has adopted this Privacy Policy to inform Resiant Visitors, Users or Subscribers how it does collect, store, and use Personal Information. Resiant's intent is to balance its legitimate business interests in collecting and using Personal Information against the reasonable expectations of privacy of its Visitors, Users and Subscribers. Our Commitment to Privacy. Resiant Networks, Inc. ("Resiant") is committed to respecting the privacy of visitors, users and subscribers to its family of Web sites (collectively, the "Resiant sites" and each, a "Resiant site") and parties related to them. Except as otherwise provided, this Privacy Policy applies to all of the Resiant sites, which include, but are not limited to, resiantnetworks.com, cmoffice.com and cmoffice.net. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at this Resiant site. The Resiant sites included general audience visitors intended for general compliance information and secure compliance subscription service for healthcare professionals. Personal information of general audience and users of the subscription service may be collected, used, and disclosed as described in this Privacy Policy. The Information We Collect. To help us achieve our goal of providing the highest quality services, we collect and apply information from our interactions with Visitors, Users and Subscribers to the Resiant sites, as well as from other parties. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. The information we receive and collect depends on whether you are a Visitor, User or Subscriber and the actions taken while visiting one of the Resiant sites. Your Personal Information. Resiant recognizes the importance of protecting the privacy of personal information collected about its Visitors, Users or Subscribers and other third parties. In general, our Visitors, Users and Subscribers are able to visit many of our Web pages without telling us who they are or revealing any information about themselves. As discussed under "Usage Data" below, we may track the Internet domain or "Internet protocol" addresses from which Visitors, Users and Subscribers visit us and analyze this data in the aggregate to determine usage for trends and statistics. Individual Visitors, Users and Subscribers will remain anonymous, unless they voluntarily tell us who they are. There may be times, however, such as when subscribing to our compliance service, when we require Subscribers to provide certain Personal Information about themselves. "Personal Information" may include, but is not limited to, the name, address, telephone number, e-mail address, and credit card information or checking account information of Resiant site Subscribers. In this instance, personal information is requested for the purpose of registering and paying for the subscription fee-based service. Demographic Information. There will also be opportunities for Visitors, Users and Subscribers to provide us with demographic or profile information regarding their preferences and interests. This information may include, but is not limited to, professional compliance interests. This demographic information, however, is not required and is completely optional on a Visitor, User or Subscriber's part. Prospect and Referral Information. If a Visitor, User or Subscriber visits resiantnetworks.com, cmoffice.com or cmoffice.net and partially completes the Web site's subscription registration form but fails to complete the registration process, we may use such "prospect" information to contact the prospective Subscriber from time to time with Resiant offers and information about new features, new services, and special discounts we think they may see as valuable. Similarly, if a Subscriber forwards a Resiant e-mail to a friend, we may use the "referral" information provided to contact the friend from time to time with Resiant offers and information about new features, new services, and special discounts we think the friend may see as valuable. All of our "prospect" and "referral" communications contain clearly marked opt-out instructions. The types of personally identifiable information that may be collected in relation to "prospects" or "referrals" include: name and e-mail addresses. We do not sell or rent any contact information for such "prospects" or "referrals." Cookies. To help you personalize your online experience, Resiant uses "Cookies." "Cookies" are pieces of information that Resiant transfers to the hard drives of Subscribers for record-keeping purposes. One of the primary purposes of Cookies is to provide a convenience feature to save you time. For example, Cookies allow us to count the number of unique and return visitors who use the Resiant sites. Most browsers are initially set up to accept Cookies. If you prefer, you can reset your browser to notify you when you've received a Cookie or, alternatively, to refuse to accept Cookies. It is important to note that you may not be able to use certain features on a Resiant site if you choose not to accept Cookies. The use of Cookies is an industry standard and occurs at most major Web sites. How We Use the Information We Collect. Personal Information Resiant uses Personal Information for: allowing Resiant site Visitors, Users and Subscribers to obtain an account and to online compliance services. Resiant does not sell or otherwise disclose any individually identifiable Personal Information about any Resiant site Subscriber without an express and informed consent of such Subscriber. Nor does Resiant include in any of the Resiant sites any functionality for performing "reverse searches" to identify Web site Subscribers from their e-mail addresses. However, as discussed below, Resiant reserves the right to analyze and utilize aggregated, not individual, Usage Data in order to more effectively optimize the Subscriber experience and to present certain opportunities to Subscribers for their benefit. Resiant also reserves the right to share with its partners and third parties some Personal Information on an aggregate basis only and provided that such use of Personal Information does not violate any expectations of privacy of or agreement with any Resiant site Subscriber. Resiant has adopted this Privacy Policy to inform Resiant site Subscribers of how it collects, stores, and uses Personal Information. Resiant's intent is to balance its legitimate business interests in collecting and using Personal Information in order to continuously improve Resiant products and services against the reasonable expectations of privacy of its Subscribers. Demographic Information. In an ongoing effort to improve its services, Resiant may use aggregated demographic information to draw conclusions about Subscribers' wishes and preferences. Resiant may also provide demographic information in the aggregate regarding Resiant site Subscribers to third parties in connection with Resiant advertising campaigns and marketing programs; however, no demographic information relating to any individual Resiant site Visitor, User or Subscriber is disclosed without the express consent of such Visitor, User or Subscriber. In addition, any such Visitor, User or Subscriber may withdraw his/her/entity consent at any time by following the instructions provided under the heading "How to Opt Out, Correct, Update, or Remove Personal Information" below. As stated above, submitting such demographic information is not required and is completely optional on a Visitor, User or Subscriber's part. Prospect and Referral Information. As discussed above, we may use prospect and referral information to contact a prospect or referral from time to time with Resiant offers and compliance information about new features, new services, or special discounts we think such prospect or referral may see as valuable. We do not sell or rent any contact information for such prospects or referrals. Usage Data. We only use Usage Data in the aggregate -- that is, we look at the data on a collective basis, in summary form, rather than on an individual basis. This data helps us determine the extent to which our Visitors, Users or Subscribers use certain parts of a Resiant site, which, in turn, enables us to make the Resiant sites as appealing as possible. We may also provide statistical "ratings" about how our Visitors, Users and Subscribers collectively use our Web sites to which we do business ("Business Partners"). We do this so they, too, can understand how often people use their areas of the Web sites in order for them to provide you with the best possible experience. These statistical ratings do not contain any personally identifiable information about any of our individual Visitors, Users or Subscribers. Disclosure Exceptions. We will disclose information we maintain when required to do so by law; for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency's request. Subscriber Communications. As a benefit of membership, Resiant site Subscribers may receive the following communications from us: Communications related to subscription maintenance activities. These communications may include, without limitation, notices regarding material changes to Resiant site policies, service updates, service enhancements, and account management procedures. Since these communications are necessary to ensure Resiant provides its Subscribers with the highest quality of services, our Subscribers are not permitted to opt out from receipt of these communications. Newsletter Compliance Communications. As a benefit of a Resiant subscription, we may send our Resiant Subscribers our exclusive Resiant Newsletters. These newsletters are full of useful Resiant content. Since these communications are necessary to ensure Resiant provides its Subscribers with the highest quality of services, our Subscribers are not permitted to opt out from receipt of these communications. Communications containing information about Resiant products and services. We may send promotional e-mails and other outbound communications to Resiant site Subscribers regarding products and services from Resiant. Any Resiant site Subscriber that does not wish to receive such product and service communications can choose to remove his or her contact information from our contact list at any time by (i) following the instructions at the bottom of any promotional e-mail or (ii) following the instructions set forth below in "How to Opt Out, Correct, Update, or Remove Personal Information." Offers From Our Business Partners. Resiant may offer its Subscribers the opportunity to receive money-saving offers, discounts, and promotions from our Business Partners. These communications may come from Resiant or directly from the Business Partners themselves. This program is conducted strictly on an opt-in basis. In order to receive or decline the offers, you must follow the clearly marked instructions on the relevant page. If you leave the box unchecked, you will not receive any offers. If you do sign up for the program, but later change your mind, you are free at any time to opt out by (i) following the clearly marked instructions at the bottom of any such communication or (ii) following the instructions set forth below in "How to Opt Out, Correct, Update, or Remove Personal Information." Our Commitment to Security. Resiant only collects information from Resiant site Users and Subscribers to the extent deemed reasonably necessary to serve its legitimate business purposes, and it uses state-of-the-art security technology to ensure the security, integrity, and privacy of all collected information. In addition, Resiant uses security measures in connection with the collection and transmission of Resiant site Subscriber information during each Resiant site's registration process. Nonetheless, Resiant is not responsible for any breach of its security or for the actions of any third parties that may obtain any Resiant site Subscriber information, including Personal Information or demographic information. How to Opt Out, Correct, Update, or Remove Personal Information. Subscribers may opt out of certain services or correct, update, or remove Personal Information that Resiant has collected about them through any of the means listed below. Please be sure to include the following information in your correspondence: Your e-mail address Your first and last name The name of the Resiant site to which the request applies The service or section of the site to which you are registered/subscribed Online: Visit our Feedback page at resiantnetworks.com, cmoffice.com or cmoffice.net and submit a message to us using our online message form. Please allow 7-10 days for your opt-out and other requests to be processed. Links to Other Web sites. The Resiant sites each contain links to other Web sites. Resiant is not responsible for the privacy practices or content of these third-party Web sites. We urge all Resiant site Users and Subscribers to follow safe Internet practices: Do not supply personal information to these Web sites unless you have verified their security and privacy policies. Your Consent and Changes to Privacy Policy. This Privacy Policy was last changed on February 11, 2004. By using any one of the Resiant sites, you consent to the collection and use of your information by Resiant in the manner specified in this Privacy Policy. Resiant reserves the right to change or amend this Privacy Policy at any time by posting the revised Privacy Policy on the Resiant sites. Resiant encourages each Resiant site Visitor, User or Subscriber to periodically review this Privacy Policy to be informed of how we are protecting their information.